Retail and corporate banking · Salesforce
Major Caribbean Bank
- 80% Faster Onboarding
- Simplified Registration
- Higher Staff Productivity
- Lower Acquisition Cost
Run
Salesforce Managed Services
Keep Salesforce running well and improving every month: admin work, fixes, small enhancements and release reviews from a team that knows your org.
- AppExchange rating
- 5.0
- AppExchange rating
- Salesforce certifications
- 100+
- Salesforce certifications
- as a Salesforce Partner
- 10 Years
- as a Salesforce Partner
Why Teams Hand Salesforce to Us
A team that knows your org
The same people handle your requests, so you don’t explain your setup every time.
15 minutes for critical issues
A response within 15 minutes for P1 (critical) issues and within 24 hours for everything else, seven days a week, from people who already know your setup.
Tested before it ships
Every change is made and checked in a sandbox before it reaches production.
Trusted for the long run
Sologistics moved from the build to Brazen Group as its long-term support partner.
Admin and user support
Hand over the day-to-day: users, permissions, reports and the requests that pile up.
See how we workCapabilities
- New users, leavers and permission changes
- Reports, dashboards and list views
- Page layouts, fields and picklists
- How-to help for your users
Controls
- A response within 15 minutes for P1 issues, 24 hours for the rest, 7 days a week
- A record of every change delivered
Fixes and enhancements
Keep improving Salesforce in small, tested steps instead of saving everything for a big project.
See Salesforce implementationCapabilities
- Bug fixes in flows, code and integrations
- New automation with Flow
- Small Apex and Lightning Web Component changes
- Integration monitoring and fixes
Controls
- Changes tested in a sandbox first
- Releases planned with you
Release reviews
Salesforce ships three releases a year. We check what changes for you and what you can use.
See Salesforce Agentforce AICapabilities
- What each release changes in your org
- New features worth turning on
- Retired features you need to replace
- Agentforce and AI features as they arrive
Controls
- Release notes turned into a short list for you
- Changes tested before each release reaches you
Health and clean-up
Keep the org tidy so it stays fast, secure and ready for new work.
See the Salesforce health checkCapabilities
- Regular checks on data quality and security
- Unused fields, flows and code retired
- License use kept in line
- Documentation kept up to date
Controls
- Findings shared with you each period
- Nothing retired without your sign-off
What We Support
One customer record, shared by your teams and the portals your customers use.
- Sales Cloud
- Service Cloud
- Experience Cloud
- Flow
- Apex & LWC
- Agentforce
- Kugamon CPQ
- DealHub
- Integrations
Connected with
Health check
Start with a health check so the plan begins with what matters most.
Staff augmentation
Need someone full-time in your team instead? Hire a specialist through us.
Odoo
Run Odoo too? We support Salesforce and Odoo, and the connection between them.
Salesforce Projects We’ve Delivered
Real client work, with the results each case study reports.
Energy storage consortium · Salesforce + ArcGIS
Energy Storage Consortium: Global Ecosystem Map
- $20,000-$30,000 annual savings
- Scalable global visualization
- Secure member portal
- Real-time ecosystem updates
Solar project management · Salesforce
“Brazen Group initially built a system that solved our project management challenges. However, the deep trust and understanding they developed with our team led to a much longer partnership.”
Clients we work with
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
See Salesforce Working for Your Team
Tell us how your team uses Salesforce and what support looks like today. We’ll suggest a plan that fits.
- A plan sized to your team and org
- 15-minute response to critical issues, 7 days a week
- Answers from certified Salesforce consultants
Talk to a Brazen Group expert
Share your details and we'll get back to you about your Salesforce, AI, or ERP goals.
Salesforce Managed Services FAQ
What are Salesforce managed services?
Ongoing admin, fixes, small enhancements and release reviews for your Salesforce org, delivered by our team on a monthly plan instead of hiring in-house.
How fast do you respond?
Within 15 minutes for P1 (critical) issues, and within 24 hours for everything else, seven days a week, from the team that knows your org.
Can you work alongside our own admin?
Yes. Many teams keep an in-house admin and use us for development, integrations, releases and cover when they are away.
Do you support Salesforce and Odoo together?
Yes. We support both, and the integration between them, so one team sees the whole picture.
