How We Work
From First Conversation to Long-Term Support
One team takes you from a clear plan to a working system, then stays on to improve it. Here is how every engagement runs, what you get at each step and what we need from you.
“Innovation delivered through honesty and customer obsession.”
Three Ways to Work with Us
Start where you are: with a question, a project or a system that needs care.
Start with an assessment
Know where to begin before you commit to a project. The Claudeforce Assessment is a fixed price for one defined scope, delivered in 2–4 weeks; an Odoo optimization assessment reviews a live system and recommends what to fix first.
See the Claudeforce AssessmentDeliver a project
Implementation, customization, migration or integration on Salesforce or Odoo. We agree the scope, phases and timeline after a short discovery, and many clients start with one team or the core apps and grow from there.
See our servicesKeep improving
Support after go-live: Odoo support plans with a 15-minute response to critical issues, and long-term Salesforce support, as for Sologistics, which moved from the build to Brazen Group as its support partner.
See Odoo support plansSix Steps, Every Project
The same path for a Salesforce rollout, an Odoo implementation or a migration.
Step 1
Discover
We map how your business runs today with the people who do the work, and agree what matters most.
What you get
- A map of your current processes and systems
- Priorities, scope and a phased plan
What we need from you
- Time with your process owners
- Access to current systems and reports
Step 2
Design
We design the solution around your processes: configuration first, custom development only where it pays off.
What you get
- A solution design you can review
- A data migration and integration plan
What we need from you
- Decisions on priorities and trade-offs
- Sign-off before we build
Step 3
Build
We configure and build in a test environment and show you working software as we go, not just at the end.
What you get
- A working system to try
- Regular demos of progress
What we need from you
- Feedback on each demo
- A few people to test
Step 4
Migrate and test
We move your data, check it against the old system and test end to end before anything goes live.
What you get
- Migrated data, validated before cut-over
- Test results and reconciled reports
What we need from you
- Exports from your current systems
- Sign-off on the test results
Step 5
Launch and train
We go live together, train your users and admins, and stay close while the new system beds in.
What you get
- Trained users and admins
- Documentation and go-live support
What we need from you
- A go-live date
- People available for training
Step 6
Support and improve
After launch we keep the system healthy and keep improving it in small, tested steps, including AI where it helps.
What you get
- Support with a 15-minute response to critical issues, 7 days a week
- Improvements delivered in tested releases
What we need from you
- A named contact on your side
- Your priorities for what comes next
How We Keep Projects on Track
Honest from the start
An honest view of scope, phases and timeline before we begin, and no surprises along the way.
Configuration before code
We use what Salesforce and Odoo already do well, and customize only where it pays off.
Test before production
Every change is built and checked in a sandbox or test environment first.
Data you can trust
Migrated data is validated before cut-over. We have completed 120+ legacy data migrations.
AI with guardrails
AI works inside your existing permissions, and a person reviews anything it drafts.
Knowledge handed over
Training and documentation, so your team can run the system with confidence.
- Delivering since
- 2015
- Delivering since
- Happy customers
- 300+
- Happy customers
- Legacy data migrations
- 120+
- Legacy data migrations
- AppExchange rating
- 5.0
- AppExchange rating
Headquartered in Windham, New Hampshire, with delivery across the US, the Caribbean and India.
Tell Us Where You Are Today
A question, a project or a system that needs care: tell us about it and we will suggest the right way to start.
Talk to a Brazen Group expert
Share your details and we'll get back to you about your Salesforce, AI, or ERP goals.
How We Work FAQ
How long does a project take?
It depends on how many teams, processes and integrations are in scope and how much data you are moving. We agree the scope and timeline after a short discovery; the Claudeforce Assessment typically takes 2–4 weeks.
Do you work at a fixed price?
The Claudeforce Assessment is a fixed price for one defined scope. Projects are scoped after discovery, so you know the scope, phases and timeline before we start.
Who will we work with?
Certified Salesforce and Odoo consultants who work with your team from discovery through launch and support.
Can you work with our IT team or other vendors?
Yes. We share plans, test environments and progress with your IT team and any other vendors involved, so everyone works from the same picture.
Where is your team?
Brazen Group is headquartered in Windham, New Hampshire, with delivery across the US, the Caribbean and India.