Support

Raise a Support Ticket

For Brazen Group clients using Salesforce or Odoo. Tell us what’s wrong and your ticket reaches our helpdesk and support team the moment you submit it.

What happens next

Your ticket is loggedIt goes straight into our helpdesk with a ticket number, your files and the priority you chose.
Our support team is notifiedEveryone on the team gets an email as soon as you submit, so the right person picks it up.
We reply by emailA consultant replies to the email address you give us. Reply to that email to add details.

On a Brazen Group managed services plan? We respond within 15 minutes to critical issues and within 24 hours to everything else, seven days a week, from the moment the ticket is logged.

System down?

Submit the ticket as Urgent, then call us so we can start straight away.

(833) 227-2936
hello@brazengroup.com
Monday to Friday, 9:00 AM to 6:00 PM EST

Not a client yet?

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