Field Service ERP
Take every request from first call to paid invoice: tickets, scheduling, work on site, parts, time and billing in one connected Odoo system, implemented by certified Odoo experts.
Helpdesk, field service, inventory, invoicing and accounting share one database, so nobody re-keys a job.
Scheduling, mobile worksheets, parts and signatures configured to how your technicians really work.
Ask Odoo for open tickets, jobs or margins in plain language with AI Voice Reports, powered by Claude.
Controlled Key Systems runs helpdesk, field service and invoicing on Odoo Enterprise with Brazen Group.
Capture every request, however it arrives. Calls, emails, web forms and portal requests become Helpdesk tickets with an owner, a priority and a deadline.
Read the Controlled Key Systems case studyPut the right technician on the right job. Dispatchers plan visits on a calendar, a Gantt chart or a map, and every visit stays linked to its customer and ticket.
Talk to us about your dispatch processGive technicians everything they need on their phone or tablet: the job, the customer’s history, a worksheet to fill in and a place for the customer to sign.
See Odoo for field service companiesRun repairs in the workshop or at the customer’s site with parts, warranty and serial numbers in the same system as your stock.
See Odoo for industrial repairBill what you did, without chasing paperwork. Time, parts and fixed prices flow from the job or project into the invoice, with accounting behind it.
See Odoo for professional servicesGet answers without waiting for a report. With AI Voice Reports, a service manager asks Odoo a question by voice or text and gets the answer from live data.
Read: AI Voice Reports for OdooMove from a separate field service tool, QuickBooks or spreadsheets without losing history. We plan the rollout with you, migrate the data, train the team and stay on for support.
See Odoo implementation servicesOne database, so every app sees the same orders, stock and costs.
Salesforce
Connect Odoo to Salesforce so sales sees open jobs and service history.
Claude
Ask your Odoo data questions in plain language with AI Voice Reports.
QuickBooks
Migrate your QuickBooks history into Odoo with validated data.
Real Odoo work, from migrations to bespoke platforms.
Field service and wholesale · Odoo Enterprise
Membership platform · Odoo
“By implementing a hybrid model that blended low-code/no-code agility with modern custom solutions, they delivered a platform that is scalable, secure, and high-performance.”
Tell us how requests come in and how your technicians work today. We’ll show you how it would work in Odoo, and what it takes to get there.
Share your details and we'll get back to you about your Salesforce, AI, or ERP goals.
Odoo Field Service (Odoo Enterprise) plans on-site jobs, gives technicians a mobile view with worksheets, parts and customer signatures, and invoices the work. It shares one database with Helpdesk, Inventory, Sales and Accounting, so a request, the visit and the invoice are one record.
Yes. Controlled Key Systems moved from QuickBooks Desktop Enterprise and a separate field service manager to one Odoo Enterprise platform, where requests from phone, email, walk-in or the web portal become Helpdesk tickets that flow through quotation, work order, e-signature, invoicing and payment.
Yes. Odoo runs in the mobile browser and the Odoo app, so technicians see their jobs, fill in worksheets, add the parts they used and collect the customer’s signature on site.
It depends on how many apps, sites and integrations you need and how much data you are moving. We agree the scope and timeline with you after a short discovery, and many service companies start with the core apps and add more in phases.
Service level policies set response deadlines, worksheets record what was done on each visit, parts used come out of stock, only approved timesheets are invoiced, and accounting lock dates protect closed periods.
