Aviation CRM
Salesforce for Aviation Authorities
Handle registrations, certifications and renewals for operators, aircraft and people, with portals applicants can use and a clear audit trail. The Bermuda Civil Aviation Authority runs on Salesforce with Brazen Group.
- AppExchange rating
- 5.0
- AppExchange rating
- Salesforce certifications
- 100+
- Salesforce certifications
- as a Salesforce Partner
- 10 Years
- as a Salesforce Partner
Why Aviation Organizations Choose Salesforce with Brazen Group
Trusted by an aviation authority
The Bermuda Civil Aviation Authority (BCAA) runs on Salesforce with Brazen Group.
Every approval on the record
Review steps, permissions and history on each application.
AI with guardrails
Agentforce and Claude on your Salesforce data, scoped in a fixed-price Claudeforce Assessment.
A 5.0-rated Salesforce partner
100+ Salesforce certifications and 10 years as a Salesforce Partner, rated 5.0 on AppExchange.
Registrations, certifications and renewals
Take every application from intake to approval in one place, with the documents and history attached.
Talk to us about applicationsCapabilities
- Applications for operators, aircraft and personnel
- Review and approval steps built with Flow
- Documents, certificates and expiry dates on each record
- Renewal reminders before certificates lapse
Controls
- Required checks completed before approval
- A full history of every decision
Portals for operators and applicants
Let applicants apply, upload documents and follow their status online.
See Salesforce for governmentCapabilities
- Self-service portals on Experience Cloud
- Guided forms with document upload
- Status updates and notifications
- Secure messaging with the authority
Controls
- Each applicant sees only their own records
- Verified sign-in before sensitive details are shown
Oversight and reporting
See workloads, turnaround times and upcoming renewals at a glance.
See Salesforce for public sector and energyCapabilities
- Dashboards on volumes, backlogs and turnaround times
- Inspections and findings recorded against each operator
- Fees and payments tracked with each application
- Reports for leadership and regulators
Controls
- Access by role, down to individual fields
- Field history on key records
AI and innovation for aviation authorities
Free inspectors and staff from routine paperwork.
See the Claudeforce AssessmentCapabilities
- Claude summarizes application files and drafts correspondence for staff to review
- Agentforce agents that answer routine applicant questions
- Ask for backlogs, renewals or turnaround times in plain language
Controls
- A person reviews anything AI drafts before it goes out
- Built on your existing Salesforce permissions
Implementation and long-term support
Start with the processes that matter most and grow from there. We plan the rollout with you, migrate and connect your data, train your team and stay on for support, as we have for Sologistics.
See Salesforce implementation servicesCapabilities
- Discovery workshops that map your real processes
- Configuration first, custom development only where it pays off
- Data migration and integration through APIs or Jitterbit
- Training, adoption support and ongoing optimization
Controls
- Sandboxes and testing before anything reaches production
- Admin training and documentation at hand-over
The Salesforce Tools Aviation Authorities Use
One customer record, shared by your teams and the portals your customers use.
- Service Cloud
- Experience Cloud
- Flow
- Shield
- Reports and Dashboards
- Agentforce
Connected with
Odoo
Connect Salesforce to Odoo when the ERP runs there, so teams see orders, stock and invoices.
Claude
Ask your Salesforce data questions in plain language, with Claude connected to your org.
Your systems
Connect Salesforce to the systems you already run, through APIs or Jitterbit.
Aviation Clients
Aviation organizations running on Salesforce with Brazen Group.
Clients we work with
Salesforce
See Salesforce Working for Your Team
Tell us which applications you process and how they flow today. We’ll show you how it would work in Salesforce, and what it takes to get there.
- A walkthrough built around your programs, customers and processes
- An honest view of scope, phases and timeline
- Answers from certified Salesforce consultants
Talk to a Brazen Group expert
Share your details and we'll get back to you about your Salesforce, AI, or ERP goals.
Salesforce for Aviation FAQ
Does Brazen Group work in aviation?
Yes. The Bermuda Civil Aviation Authority (BCAA) runs on Salesforce with Brazen Group.
Can applicants apply online?
Yes. An Experience Cloud portal lets operators and individuals apply, upload documents and follow their status, with every step recorded in Salesforce.
Can Salesforce track certificate expiry and renewals?
Yes. Certificates carry their expiry dates, and automated reminders go to applicants and staff before anything lapses.
Where does AI fit for aviation authorities?
Agentforce agents can answer routine questions and route work inside Salesforce, and Claude can summarize records and draft replies over your Salesforce data, with a person reviewing before anything goes out. Our fixed-price Claudeforce Assessment shows where it would help your team first.
How long does a Salesforce implementation take?
It depends on how many teams, processes and integrations are in scope and how much data you are moving. We agree the scope and timeline with you after a short discovery, and many aviation authorities start with one team or program and expand in phases.
