Energy storage consortium · Experience Cloud and ArcGIS
Energy Storage Consortium: Global Ecosystem Map
- $20,000-$30,000 annual savings
- Scalable global visualization
- Secure member portal
- Real-time ecosystem updates
Salesforce
Salesforce Experience Cloud Portals
Branded portals on your Salesforce data: customers check their cases and accounts, partners work leads with you, and applicants, members and grantees apply and follow their progress without calling you.
- AppExchange rating
- 5.0
- AppExchange rating
- Salesforce certifications
- 100+
- Salesforce certifications
- as a Salesforce Partner
- 10 Years
- as a Salesforce Partner
Why Build Your Portal on Experience Cloud with Us
Fewer calls and emails
Answers, cases and status online, so your team handles the questions that need a person.
Secure by design
Guest access private by default and sharing rules that show each user only their records.
One set of data
The portal and your staff work on the same Salesforce records, with nothing re-keyed.
100+ Salesforce certifications
A Salesforce Partner for 10 years, rated 5.0 on Salesforce AppExchange.
Customer and help portals
Let customers find answers, raise cases and see their account without waiting on the phone.
See Sales & Service CloudCapabilities
- Accounts, cases and bills in one place
- Knowledge articles that answer common questions
- Cases submitted online land in Service Cloud
- An Agentforce agent that answers in the portal
Controls
- Hand-off to a person whenever a request needs one
- Each user sees only their own records
Partner portals
Work with resellers and partners on the same leads, deals and orders, without spreadsheets by email.
See Revenue & CPQCapabilities
- Partner relationship management and channel sales
- Leads and opportunities shared with partners
- Partner orders and status
- Documents and knowledge for partners
Controls
- Partner access set by account
- Licence types chosen for what each user needs
Applicant, member and grantee portals
Give the public, members and grantees a clear way to apply, submit and follow their progress.
Read the NY-BEST case studyCapabilities
- Applications, licences and permits with document upload
- Member portals and data submission, as built for NY-BEST
- Grantseeker, grantee and volunteer portals for nonprofits
- Status updates recorded against the case
Controls
- Guest access reviewed before launch
- Every submission recorded in Salesforce
Design, build and launch
Start from Salesforce’s templates, make it yours, and launch with your users already tested.
See Salesforce implementationCapabilities
- Templates such as Customer Service, Partner Central and Help Center, or a custom LWR site
- Your brand, built in Experience Builder
- Mobile-friendly pages and an optional mobile app
- Integrations with your other systems
Controls
- Tested with real users before launch
- A licence plan agreed before you buy
What We Build With
One customer record, shared by your teams and the portals your customers use.
- Experience Cloud
- Experience Builder
- LWR templates
- Service Cloud
- Knowledge
- Agentforce
- Nonprofit Cloud
- Flow
Connected with
Service Cloud
Cases from the portal go to the right agent with the full history.
Nonprofit Cloud
Volunteer, participant, grantseeker and grantee portals on supporter records.
Managed services
Keep the portal secure and improving after launch on a monthly plan.
Salesforce Projects We’ve Delivered
Real client work, with the results each case study reports.
Solar project management · Salesforce
“Brazen Group initially built a system that solved our project management challenges. However, the deep trust and understanding they developed with our team led to a much longer partnership.”
Clients we work with
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
Salesforce
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See Salesforce Working for Your Team
Tell us who needs to use the portal and what they come to you for today. We’ll show you how it would work on Experience Cloud.
- A portal plan built around your users
- The right licences for what each user needs
- Answers from certified Salesforce consultants
Talk to a Brazen Group expert
Share your details and we'll get back to you about your Salesforce, AI, or ERP goals.
Salesforce Experience Cloud FAQ
What is Salesforce Experience Cloud?
Experience Cloud is how Salesforce builds portals, help sites and partner sites. Salesforce describes an Experience Cloud site as a branded digital experience connected to your CRM, whether you call it a portal, a help forum or a support site.
What kinds of portals can we build?
Customer service and account portals, help centers with knowledge articles, partner portals for channel sales, and portals for applicants, members, volunteers and grantees. Each runs on the same Salesforce data your staff use.
Is a public-facing portal secure?
Salesforce makes guest access secure by default: guest users can’t see records unless a guest sharing rule allows it, and only read-only. We review guest and member access, and sharing rules, before every launch.
Which Experience Cloud licence do we need?
Salesforce offers several, including Customer Community, Customer Community Plus and Partner Community, each with member-based and login-based options. We recommend one based on what each group of users needs to see and do.
Can an AI agent answer questions in the portal?
Yes. Salesforce supports deploying an Agentforce agent to an Experience Cloud site through its messaging, so routine questions are answered straight away and the rest go to your team.
Salesforce and AI Resources
What Is Salesforce CRM? A Complete Business Guide
Read moreAgentforce in 2026: What It Means for Your Sales and Service Operations
Read moreTesting Strategies for Salesforce in a Low Code and AI World
Read more